We are currently hiring for a Customer & Tech Support Specialist

About the Role

Our Customer & Tech Support Specialist will ensure a seamless, supportive experience for our customers at every touchpoint—from inquiries in the inbox to Facebook group engagement to tech support for our website design clients.

This person will help nurture and support our community, manage communications, and maintain the day-to-day flow of customer engagement across platforms.

This role is ideal for someone who has experience with SLP or OT Private Practices, is highly organized, community-oriented, tech-savvy, and passionate about helping customers feel seen and supported.

You’ll work behind the scenes and in direct communication with our community, ensuring they receive timely help, clear communication, and an excellent customer journey.

About Cued Creative

Founded by Hannah Boeck in 2016, we support ambitious SLPs, OTs, PTs, authors, course creators, and entrepreneurs with proven strategies for marketing, branding, and website design. At Cued Creative, we are deeply driven by the desire to make traditionally complex or overwhelming tasks feel simple, approachable, and empowering.

The bread and butter of our business is website design for private practices, with a growing passive income business where we sell website templates, digital products, and courses.

Beyond our services and products, our real superpower is creating clarity out of chaos. Whether it’s helping a therapist build a passive income stream, guiding someone new through Instagram, or coaching entrepreneurs, our work consistently reflects our commitment to ease and accessibility.

Key Responsibilities

Community & Inbox Management

  • Add new members to Template Shop, ScaleSmart, and Marketing Facebook groups

  • Manage community engagement across all Facebook groups

  • Monitor and respond to emails 

  • Manage scheduling and appointments

Customer Experience & Tech Support

  • Provide customer support across platforms including Dubsado, Calendly, Kajabi and Squarespace, and various domain hosts

  • Handle tech support requests or route them to the right team member

  • Support customer experience and client success initiatives

  • Run launch calls for our website design clients

Ad Hoc Support

  • Assist in content creation for blog posts, email newsletters, and social media as needed

  • Support Hannah with admin tasks as needed

You’ll Thrive in This Role If You...

  • Are proactive and people-focused

  • Have experience in customer service, community management, and/or client support

  • Have experience working with Private Practice Owners

  • Are comfortable working in inboxes and managing multiple communication platforms

  • Communicate clearly and kindly, both written and verbal

  • Can troubleshoot tech issues or escalate them efficiently

  • Are detail-oriented and self-motivated

  • Have experience working with domain hosts, Squarespace, and/or Kajabi, or are willing to learn these platforms

Performance Metrics

You’ll be evaluated based on:

  • Response time: Timely and helpful replies in the inbox (within 1-2 business days) and in the team Slack channel (the same day if within working hours)

  • Community activity: Weekly check-ins and visible engagement in FB groups

  • Customer satisfaction: Positive feedback, resolved questions, reduced confusion or overwhelm

  • Proactive communication: Taking initiative to spot issues, follow up, and suggest improvements

  • Website launch support: Smooth presence and helpful support during website launch calls

 

This is a part-time contractor role starting at $25/hour, 8-10 hours/week to start with the opportunity to grow, with availability during business hours (9am - 5pm CT). Must be available for a consistent 1-2 hour time block during regular business hours each week on Thursdays or Fridays for calls. 

If you are interested in applying, please fill out the application below. The deadline to apply is April 29th at 8pm CT, and selected applicants will be contacted by May 2nd for next steps. The target start date is May 14th.

Application Questions

Thank you for your interest in the Customer & Tech Support Specialist role at Cued Creative! Please answer the questions below thoroughly so we can get to know you better. The deadline to apply is April 29th at 8pm CT, and selected applicants will be contacted by May 2nd for next steps. Due to the volume of submissions, we may not be able to respond to everyone individually.

We truly appreciate your time and interest!